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Find answers to common questions about orders, shipping, returns, and more. Can't find what you need? Contact us.
How do I place an order? Add items to your cart, go to Checkout, sign in or register, choose your address and payment (COD or online via Razorpay), and place the order.
Can I change or cancel my order? Contact us as soon as possible. Once the order is shipped, we may not be able to cancel it.
How do I track my order? Go to My Account → My Orders. Click on an order to see its status (Placed, Shipped, Delivered).
What are the delivery times? We aim to deliver within 3–5 business days (excluding weekends) from the order date. You'll see an expected delivery date on the order confirmation page.
Do you ship everywhere? We currently ship across India. Delivery times may vary by location.
Is there a minimum order value? Check the checkout page for any minimum order or delivery charges.
What is your return policy? We offer a 30-day return window for most unused, unopened products in original packaging. For full details, see our Return Policy page.
How do I return a product? Contact us from My Account → My Orders or via the Contact page. We'll guide you through the return process.
When will I get my refund? Refunds are processed after we receive and inspect the return. For online payments, the amount is credited back to your source within 5–10 business days.
What payment methods do you accept? We accept Cash on Delivery (COD) and online payment via Razorpay (cards, UPI, net banking, etc.).
Is my payment secure? Yes. Online payments are processed through Razorpay and are secure.
How do I reset my password? Use “Forgot password” on the login page, or update it from My Account → Account settings.
How do I update my address? Go to My Account → Addresses to add or edit addresses.
